Refunds and cancellations

Manage cancellation and refund requests for your Paddle subscription using the options below.

Last updated: October 22, 2026. For product questions, contact support@hellovali.com.

Your annual subscription

14-day money-back guarantee: you may request a full refund within 14 calendar days of each payment, including your first purchase and every subscription renewal. For purchases following a free trial, the refund window starts on the date of the actual charge, not the start of the trial. This guarantee does not limit any statutory rights you have where you live.

Vali offers a free 7-day trial with a payment method required, then $79.90/year. Cancel in Account before the trial ends to avoid the first charge. Trial access ends immediately when canceled. Before payment, we show the subscription price, yearly renewal terms, and final amount payable.

You may cancel automatic renewal at any time. After cancellation of a paid subscription, your subscription will end at the close of the current billing period, and you will not be charged for another renewal. Cancelling does not automatically refund subscription fees already paid.

Refunds are handled through Paddle in accordance with Paddle's Buyer Terms, Paddle's Refund Policy, this guarantee and the consumer protection laws that apply in your location. Where applicable law provides longer refund periods or additional rights, those rights remain available.

To cancel, open Subscription & billing or use the management link in your Paddle purchase receipt. To request a refund, contact Paddle Buyer Support. You may also email support@hellovali.com for help. A full refund or chargeback revokes paid access; partial refunds require review and do not automatically cancel renewal.